Phoenix 24-7 Testimonials

Here at Phoenix24-7 we value our customers opinion.  We aim to provide the best quality answering services for all of our clients.  We don’t want to be seen a just phone answering,  but as a service provider.  Below is just some of the feedback we have received about the telephone answering services we provide them.

Clarity Wireless

Richard Summers, Managing Director www.claritywireless.co.uk:

Since starting with Phoenix24-7 we have been impressed by their level of professionalism and customer service.

Dorma Doors

Your level of professionalism is excellent and our customer satisfaction ratings for your call handling has been first class.

The DORMA Group is a globally active supplier of door technology systems and allied products. The activities are divided into five product areas and are then split geographically into 13 regions, one of which is the UK & Ireland.

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BIS Salamis

Excellent service that adds to the professionalism of our company.

Updated Jan 2011:

Project Manager / Operations:

During the year I felt Phoenix24-7 were very efficient & Professional in the manner they carry out business.

Project Engineer / Operations:

For the periods I covered, any calls which came through to me the information was very clear with contact numbers being left with Phoenix24-7, which were passed on. On the couple of occasions I missed calls I called back again they were able to relay the query to me with no trouble.

Business Manager:

Certainly no complaints, each time I’ve needed to contact someone via Phoenix I’ve been dealt with promptly.

Duty / Operations:

There hasn’t been any problems at all.  They are clear and precise and leave nothing to chance.

BIS Salamis is a leading international services contractor with a proven track record of providing integrated, multi-disciplined support services and maintenance solutions to a range of clients, primarily in the energy, petrochemical, industrial and utilities sectors.

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Lanarkshire Housing Association

Lanarkshire Housing Association are delighted with our 3 year partnership arrangement with Phoenix 24-7, which provides a tailored telephone answering service out with our normal working hours. The level of professionalism and commitment from Phoenix 24-7 provides a first class customer focused service. Our customers express high satisfaction levels with the service provided, with this new breed of customer focused call handling services providing excellent results.

Updated:

Lanarkshire Housing Association extend grateful thanks to Phoenix 24-7 for their excellent response to our calls during adverse weather conditions.  Owing to limited staffing during the adverse weather, Phoenix 24-7 responded to our request to handle calls at short notice, during normal working hours, providing a continued excellent professional service during this period, in addition to their normal out of hours service. LHA are delighted with the service received.

Lanarkshire Housing Association aims to deliver good quality, affordable rented housing and low cost home ownership within planned sustainable communities in partnership with the Local Authorities, the Scottish Government and other stakeholders.

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Don-Mor Safety

Over the past few months, Phoenix24-7 has proved itself capable of delivering on all essential performance criteria via calls (both during daytimeand out of hours) are answered promptly and that accurate and sufficiently detailed messages are communicated quickly so they can be acted upon with the minimum delay. The company is small enough to provide a personal service tailored to their client needs and yet large enough to have the resources to provide an unrivalled 24 hour answering service with 100% reliability.

Don-Mor Safety is proud to offer the full range of buoyancy aids and life preservers designed and produced by Regatta of Norway.

Based in Aberdeen, the UK’s Oil Capital and formerly the premier fishing port on Scotland’s rugged North Sea coast, Don-Mor Safety has been inspired by the excellent quality and innovative design of the Regatta range of life preservers, all produced with one aim: to save lives of those who work on the water or who seek relaxation and exhilaration in water based activities.

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Pooch and Mutt

Guy Blaskey, Director www.poochandmutt.com:

Phoenix 24-7 offer a cost-effective, reliable service, which is invaluable to Pooch & Mutt’s business.

Pooch & Mutt’s mission is to ensure that all dogs lead a happy and healthy life. This means not only creating the highest quality products with real benefits for dogs, but also ensuring that they are accessible to as many dogs as possible and doing this all without negatively effecting any dog’s life or environment.

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Independent Pipelines Limited

Since our initial involvement with Phoenix24-7 their professionalism and levels of customer service and satisfaction have been exceptional, and long may this, and our business relationship continue.

Independent Pipelines (which includes Quadrant Pipelines) is the UK’s leading independent gas transporter, operating and maintaining networks that serve more than half a million customers across Great Britain.

We are committed to excellence in asset ownership, safety and network maintenance. We are proud to be part of the Gas Industry Registration Scheme (GIRS), demonstrating the achievement of a high technical, quality and safety standard.

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Pulse Services

Since moving our out of hours service to Phoenix24-7 we have seen a significant increase in customer satisfaction. Professional customer focused service.

Pulse Services has been established for 20 years, specialising in the maintenance and installation of Heating and Ventilation and Air Conditioning equipment for national retail companies.

Our service includes regular planned preventative maintenance agreements and fast, efficient response to reactive breakdowns through our 24-hour emergency breakdown service, staffed 24 hours a day, 365 days a year, ensuring immediate attention in all situations.

In addition to the above, through our projects department, we offer the design and installation of all Mechanical and Electrical services to our clients with contract values ranging from £100.00 to £1 Million. Our company also offers specialist services for BMS systems, including bureau service from both offices. We also offer design, installation and maintenance of Trend, Satchwell, Staefa, Inenco and York systems. We employ technicians strategically positioned throughout the United Kingdom to enable a fast and efficient response, with our Head Office in Wells, Somerset and our Regional office in Stevenage, Hertfordshire. We believe passionately in our work, and our continued success over 20 years is due, we believe, to the team work and understanding throughout our company of our client’s systems and their requirements.

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Aramark

We recently changed over to Phoenix24-7 for out of hours service and received tremendous support from them. The transition was seamless, which was very important for our business. The level of customer service is good and gives reassurance that issues are quickly resolved.

ARAMARK Limited is a food service partner to organisations across a range of sectors, including business and industry, education, healthcare, offshore and defence.

We have over 12,500 employees in the UK, who provide a vast range of services to our customers. We deliver tailor-made food service and refreshment solutions, including business dining, employee restaurants, retail facilities and coffee outlets throughout the UK.

We are passionate about food – about its quality and freshness and how and where it is served. Our Innovation Centre plays a key role in helping ARAMARK understand customers’ needs and wants and meeting them through the development of new food offers and menus.

We also have expertise in services beyond food, such as grounds maintenance, reception duties, cleaning and many more, each package designed according to the client’s individual requirements.

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ARAMARK Limited is part of the ARAMARK Corporation

Independent Fiber Networks

Very impressed with Phoenix24-7’s approach and rapid responseto our needs. Phoenix24-7 provides a cost effective and professional service that supports our business needs. I am more than happy to recommend Phoenix24-7 to other companies.

Independent Fibre Networks believe that copper networks are Victorian technology that simply cannot cope with modern demands. You wouldn’t send a schoolboy up a chimney (we hope) and installing copper telecoms infrastructure is just as outdated a practice. Our fibre offering is future-proof, easy to install and hugely cost effective.

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Oil Technics

As a manufacturer of fire fighting foam for offshore use, it is critical that we can provide our customers with 24 hour service, 7 days a week – Phoenix 24-7 allows us to do this. We moved our out of hours phone service to Phoenix 24/7 last year and the service we have received has been fantastic – we’ve even had customers comment on how much better they have found the out of hours service. The crucial thing for me about Phoenix 24/7 is that they are a local company that have provided us with a tailor-made service that meets our needs. We have found the team to be flexible, responsive and very helpful.

Oil Technics Limited (Holding Company) is an environmental technology company with three manufacturing divisions:

  • Oil degreasing spill response and bio remediation chemicals
  • Environmentally safe biological chemicals and biostatic antimicrobials
  • Environmentally safer fire fighting foams

Around the world Exploration and Refining companies and industrial users of hydrocarbon based products continue to seek solutions that reduce and remove pollution.

The Oil Technics product range offers such solutions in a format which is cost effective, environmentally friendly and often unique.

Based in Aberdeenshire Scotland, the “European Oil and Gas Capital” we enjoy supply and service contracts with world class oil exploration, production and service companies.

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Gracelands

A very professional organisation.  I wish I had heard about them five years ago.

Gracelands Complete Maintenance Services Ltd (Gracelands) was established in March 2003. Since that time we have expanded our operations to include installation, maintenance and repair services for gas and heating, electrical, plumbing and solar systems. Our customers include a number of Local Authorities.

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R&J

Since starting, the service has proven to be of great benefit to our companies’ services.

Rodgers & Johnston provide a multi-trade planned and reactive repairs service specialising in working with RSLs and local authorities. We are available 24 hours a day for emergency repairs, we specialise in void works including issuing EPC documentation, medical adaptations, kitchen, bathroom and window replacement contracts.

Rodgers & Johnston was formed back in 1968 specifically to carry out housing maintenance works for local authorities, over the last 40 years the company has evolved and now specialises in working with housing associations in various aspects of maintenance and planned works.

Being a family owned business the emphasis is on personal service and pride in works, we work as a team with our clients to provide an effective and reliable repairs service for the tenant.

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APM Contractors

Tony and the team, make all our Out Of Hours calls easy to deal with on our return. Also Rota changes and store updates dealt with prompt and professionally.