Everyone needs to be able to ‘switch’ off at some point, but who will deal withn your callers? Why not let Phoenix24-7 answer your telephones through the night? With our Professional Answering Services we answer your calls and you don’t get disturbed, unless it’s a serious issue requiring your advice or assistance. Once you have provided that advice or assistance, even then we can still handle it for you, again minimising the inconvenience when you are trying to relax.

Phoenix24-7’s Answering Services mean you can relax in the knowledge that your potentially critical Business Telephone Calls are being handled in a fast and efficient manner at our Call Centre based in Aberdeen. At any time of the day or night, we can connect your clients to the person on duty and with Phoenix24-7 you are assured of 24-hour continuous management of support calls, so your clients deal with real people all day every day, they will never speak to a machine or have to select options ever.

Menus are found in a restaurant, that’s why you won’t find them at Phoenix24-7; all calls are answered by real people 24 hours a day, 7 days a week, 365-d­ays a year. Our operators are all based in Aberdeen at our Call Centre. So why not take some of the daily stress away and try out our Telephone Answering Services to see if it gives you back some of your own time?

See what some of our clients have to say about our services here.

There are a variety of reasons why a business may need to implement a Telephone Answering Services from a UK Based Call Centre such as:

Switchboard Services
Emergency calls
Reception Cover
Disaster Recovery
Customer Service Helpdesk
Maintenance Response
Lone Worker Monitoring
Clients seeking legal representation
Overseas Callers
Media Response
Online Order Processing
Engineer call Outs

Whatever line of business you are in, Phoenix24-7 can provide you with a tailored Telephone Answering Service solution for you. One of the immediate benefits of our Call Answering Services is that it instantly enables your business and services to be available around the clock 365 days of the year. With our highly versatile software platform, which allows us to quickly facilitate your requirements, we can have you up and running quickly and enjoying the benefits of having a constant presence, reassured your clients will always get their calls answered.

Our systems also allow us to manage staffing rotas which means when there is a requirement to escalate a call to an on call engineers, or joiner or manager we will call the correct duty person. We will also if required go back to your client and provide them with an update to their call, such as the ETA of the person called out and all the details are reported through to your office free via email, we can even send your on call staff a free SMS with details if they require it.

As an Aberdeen based Contact Centre we have built up our reputation working with the offshore Oil & Gas sector, one of the hardest working environments in the world, when something goes wrong offshore they need to know the call will be answered & actioned. Because of this reputation we have grown our client base throughout the UK and we are one of the few genuine operators who are live 24 hours a day 365 days of the year.

Our simple pricing plans have no hidden costs, we do not implement surcharges for ‘additional’ bank holiday cover or increase the normal costs because you need cover over the festive period or indeed if you need to use the service beyond your normal operating times. So regardless of where you are based in the UK or whatever industry you may operate in, Phoenix24-7’s 24 Hour Call Centre can deliver a seamless Telephone Answering Service for you and your business.

If a customer calls your business out of hours, are they met with an endless ringing tone, or worse transferred to an answer machine? If you answer yes to either of these, the chances are the customer won’t only hang up, but they’ll most likely end up with one of your competitors. Phoenix24-7’s Call Centre Services provide answering services which will help you avoid these situations by answering your calls professionally and in your company name then have the messages through to you quickly in order that you can get straight back to your customers.

You can’t be expected to answer every single call yourself, but what if a trusted representative could answer your business  phone calls, regardless of the time of day? Phoenix24-7’s out-of-hours service supports your business, from the moment you leave the office, until the minute you return. Even if you are in the office and busy you can take advantage of our service simply by diverting your calls through to ensure you don’t get interrupted but know your customers are still being dealt with.

We don’t use machines or automated messages, so your customers will always speak to a live operator, who is based in Aberdeen in the UK, and who answers your phone as you would answer it yourself. Our Live Answering Services result in each message taken being emailed to your designated point of contact, free of charge, and if it’s more convenient, we’ll also send you a free sms alert. We will always pass calls verbally to your designated on call staff where required. All of our operators are trained to escalate urgent calls, where necessary, and respond to reactive maintenance escalation requests, if required.

Answering Services are ideal for:
• Oil and Gas support services for on and off shore
• HR Logistics
• Reactive Maintenance
• Property Maintenance Services
• Road traffic and Highway maintenance
• Heating and plumbing services
• Joinery and Glazing Services
• Roofing Services
• Heating Services
• Refrigeration services
• Sales Order lines
• Technical Support

Call Phoenix 24-7 today for a quote,and you could be benefiting from our out of hours service, within 24 hours. No matter where you are based our telephone answering services and virtual office support will deliver for you

Make your first call today to Phoenix24-7 for a professional answering services.

Did you know that a staggering 70% of potential customers will hang up if a phone isn’t answered within 25 seconds? That’s just 8 rings of the phone! Even more – 80% – will hang up if they get through to an answering machine.

If you are like most people you probably suffer from that annoying problem where you jump in the car to head to work or home from work and your mobile phone rings, obviously with changes in the law you can’t answer it whilst you’re driving.  There’s a temptation to answer it, because you want to be there for your customer or your staff, but you also know that it’s dangerous and illegal.   Phoenix24-7’s Answering Services can take care of any daytime calls that you can’t answer yourself; you needn’t break the law or let your customers down.  The best part is that it doesn’t cost the earth either and the message will be relayed to you via email for when you get to your destination or when you find somewhere safe to stop.  Let us take the stress out of the day.

Let Phoenix24-7 help you reduce the pressure, of having to answer each and every call yourself, and give you back the time to focus on tasks without interruption.

Phoenix24-7 provides Emergency Answering Services and Rapid Response from their UK Based Call Centre in Aberdeen ensuring Emergency calls always recieve a Rapid Response and are actioned immediately.

When someone falls ill, or has an accident it is essential to have it dealt with as quickly as possible and the first thing most people do is lift the phone in an Emergency situation. An example might be if a member of staff has an accident and it’s offshore, it is vital to make medivac arrangements to get them onshore as quickly as possible. Any delay, could be life threatening, so you need an Emergency Callout Service that’s reliable, with operators who understand the urgency of the situation.

With 25 years experience, Phoenix24-7 combines knowledge, with a round-the-clock service that already serves many clients with emergency response call escalation.

In addition we are actually based in Aberdeen, the Oil and Gas capitol of Europe and already work with a number of companies within the sector, so we have a full understanding of various operations that provide support to the operators. However we also have a large customer base within the reactive maintenance and facilities management sectors, so our scope in dealing with callers is varied and wide.

The cost is not always life-threatening, but it could cost your business time and money. When servers go down, or a vital piece of machinery breaks down, and requires a replacement part, your business can grind to a halt and production stops. Using a database of your facilities management provider Phoenix24-7 can escalate the issue to the right on-call person, so that the issue is resolved and your business is back in control. It’s not possible to control every situation: storms can bring down power lines, and freezing temperatures can lead to burst pipes.

Call types vary but could be related to:

Logistics
Equipment Requests
Water Leaks
Loss of Power
Security Issues
Weather Conditions

What we can help you and your business control is the response to such issues when they arise. Phoenix24-7 will answer your calls 24-hours a day, 7 days a week, and 365 days a year, and if there’s an emergency, we respond to it, swiftly and competently, escalating calls, so that the right people, are on site without delay.

Get in touch with Phoenix24-7 to take action on your emergency response.

Whether you are just starting out in Reactive Maintenance or are responsible for managing numerous sites, Phoenix24-7 has an Answering Service for everyone.

Many companies provide support services to business in order to maintain operations. However outwith normal office hours it can be a challenge. Sending engineers to sites Out of Hours can result in them being down the next day. At Phoenix24-7 we work with a variety of companies who provide such services Out of Hours and we assist them by answering their calls and providing engineers with details and reporting issues back to the office. More importantly we dont just answer phones, we often assist the caller at the site by going through specific fault finding mesaures to try and get them back up and running or at least postpone the callout until normal office hours where possible, thus reducing the n eed to call upon your on call staff.

Some example areas we work in with clients are:
Domestic & commecrial heating and plumbing
Domestic and Commercial Air Conditioning
Logistics
Solar heating
Fiber Optics
Broadband Services
Sat TV
HVAC

This means on call staff are not disturbed for what can be minor issues resulting in savings and staff being more available during normal operating times.

So regardless of what business sector you are in, give your clients an immediate point of contact 24 hours a day with a first fix approach before we even need to call your on-call staff.  All calls are reported back upon conclusion to your office and or escalated if required. therefore you will have emails in the morning when you get in to advise you of any overnight activities allowing you to be quickly up to speed.

See what some of our clients are saying about our Answering Services, levels of support and flexibility we offer.

Contact Phoenix24-7 to find out how your Reactive Maintenance Business can save, with Business Call Answering Services.

Call Phoenix24-7 on 0800 999 2 247 or use our contact form to find out how we could be working for you while you sleep.

When you think of the offshore Oil and gas energy sector and you visualise engineers & roughnecks working on an offshore platform, battling against time to meet production targets and the harsh elements of the North Sea. In one of the worlds most inhospitable working environments it’s always a dangerous job, and when there’s danger, knowing that there is someone at the other end of that phone call to deal with an emergency response is essential.

Where better for that Emergency Response to be answered than in Aberdeen the Oil and gas capital of Europe. Where our city centre based Aberdeen Call Centre is ideally located to support the offshore Oil and gas energy sector. Manned 24 hours a day, providing reception cover, out-of-hours cover or full 24×7x365 cover, by staff who are Aberdeen based and have many years of administration and management experience working with the offshore Oil and gas energy sector and support services.

At Phoenix24-7’s we have many Aberdeen based clients within the offshore Oil and gas energy sector who rely upon our Answering Services for their day-to-day reception cover as well as logistics and emergency response. Escalating issues to onshore Aberdeen duty personnel in order to co-ordinate and confirm staff whereabouts, getting updates on where equipment is, booking out additional services for urgent jobs, or indeed if there is a requirement for the medivac of an injured member of staff from an installation which is very rare, but extremely important when it does occur.

Whether it be working with onshore Aberdeen based HR and logistics staff to organise accommodation for personnel coming back from offshore or for those workers who have been grounded onshore as a result of bad weather. Maybe we will be answering the phone’s for one of our Aberdeen based client’s whose customer requires assistance to arrange the hiring of additional equipment and needs it delivered at a specific location to meet a shipping deadline.

Next we could be speaking and assisting an engineer from offshore, contacting our client with an issue in relation to equipment, needing to speak urgently to a specialist based in Aberdeen to ensure that production is not interrupted. We might need to co-ordinate with several Aberdeen based duty staff simultaneously to make them all aware of a need for an emergency response to an offshore incident.

Whatever the nature of that next contact, Phoenix24-7’s Aberdeen based Telephone Answering Service has significant experience in dealing with the industry and is based in the offshore Oil and gas capital of Europe. Our management staff have worked directly for Oil and gas producers, experiencing the offshore environment first hand and have gained an understanding of how important it is to respond first time, every time, to critical incidents offshore.

Working with our clients in Aberdeen to cover as many of the emergency scenarios within the offshore Oil and gas energy sector, our fully flexible messaging service can be adapted quickly to the needs of the next person who requires assistance. Fitting in an emergency response service along side the non-emergency service requirements that come along with working in the offshore energy sector.

From our Aberdeen premises we also provide a Daytime Answering Services for overflow covering clients office phones, ensuring the same high standards at our message response handling Centre are available all day, every day. This service can fit neatly into the times when our clients own daytime receptionists are unavailable through whatever reason such as; lunchtime cover, training days, staff non-attendance.

Whatever the nature of the contact, we answer it 24-hours a day, 7 days a week 365 days a year. That’s why Aberdeen based Phoenix24-7 Limited is the answer.

Our operators answer your phone quickly, in the name of your practice, and can identity if those clients are new or existing. The icing on the cake is that we operate a telephone answering service 24-hours a day, 7 days a week 365 days a year, so if a client calls you out of hours, we can either take a message, or escalate the call, depending on the priority.

How much better would it be if you didn’t have to take every call that came to your mobile, out-of-hours? It could mean the difference between a bad night’s sleep and a good one, and a good night’s sleep will mean you’re refreshed to do a full day’s work the next day.

Call Phoenix24-7 to find out how we can help you.

A number of facilities management clients already rely upon Phoenix24-7 as the central point of contact for their business and even some of their chosen contractors.  We maintain a database of their clients and buildings, which means we can respond quickly, to escalate calls to the appropriate personnel.  We also keep in touch with the personnel, and report back to the office on progress of each job as well as keeping the site updated if required.

Still wondering if there’s a catch? There really isn’t. Phoenix24-7 is an Aberdeen based contact centre, being UK based means all our operators are based in the UK. We don’t outsource or have anyone else take the calls.  We don’t use machines either all calls are professionaly answered by a live operator. Automated manues and machines simply make caller turn off and or hang up.

Our pricing policy is very straightforward, with no hidden costs.  See what some of our current clients are saying about our call answering services.

It really is that simple: outsource your calls to Phoenix24-7 and you can call on us 24-hours a day, 7 days a week 365 days a year.

Phoenix24-7 already provides services to public sector organisations, such as housing associations and local councils with 24hr Answering Services.  Responding quickly, we’ve escalated calls to on call personnel ensuring new tenants have power to be able to cook meals for their families, and that emergency repairs are carried out.  Following the local authorities procedural requirements for out of hours repairs and support services we provide what is to many a vital point of contact. Callers details and issues are passed to on call personnel and reported back to the office with full information so the office are fully up to speed on what occured at the premises.

UK citizens don’t want to see their local authorities outsourcing telephone answering services to other countries, and that’s understandable.   Phoenix24-7 operates fromt their UK based call centrein Aberdeen. All calls are answered by a human, no machines or pressing buttons for departments, you speak with a real person everytime 24 hours a day.

Last years weather in December / January demonstrated the benefits of having such a service for one of our clients, see the comments from Lanarkshire Housing Association here on the service we provided during this busy time.

For a simple pricing plan with no hidden charges, call Phoenix24-7.

Increasing numbers of people work alone, either some or all of the time.  Many people who travel for work, who work at night or who work from home, are lone workers, for example. Small businesses frequently employ people who work alone – from shop assistants to warehouse staff. And many self-employed people work alone, too.

Developments in communications technology has also allowed many more people to work from home or away from the workplace. This shift from traditional office-based working has introduced different risks for businesses.

If you’re self-employed you have a duty to protect your own health and safety, this means you must identify and minimise any risks that working alone involves.

As an employer you can be confident that Phoenix24-7’s Lone Worker Monitoring Service will handle all your lone worker requirements 24 hours a day 365 days of the year.  If and only if the center cannot contact the lone worker,  we will escalate to your designated  on call personnel.  The Lone Worker Monitoring Service is operated out of our Aberdeen based contact centre.

Call Phoenix24-7 to find out more on our Lone Worker Monitoring Services.